Complaints

Complaints should be reported to the address [email protected], in the title of the message giving the name of the faulty goods, reason for complaint, date of transaction and Buyer’s data. In the body of the email, please send photo documentation and a description of the complaint.

Returns

Withdrawal from the Agreement by the Buyer is limited. The right to withdraw from the agreement without giving any reason does not apply to the customer in the event that the Buyer has opened the sealed packaging of the goods, which once opened cannot be returned for health protection or hygiene reasons in accordance with the provisions of the Act: Art. 38. 38. of the Act of 30 May 2014 on consumer rights: The right to withdraw from an agreement concluded off-premises or at a distance does not apply to the consumer in relation to agreements: 5) in which the subject of the provision is an item delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery.

The Buyer has 14 days to withdraw from the Contract by sending a parcel containing the returned goods to the address: Canna Hemp Lab sp. z o.o., Focha 14/8, 26-610 Radom and an electronic message to [email protected] entitled RETURN. In the message, the Buyer should include a statement of withdrawal from the remote agreement. The statement must include:

the content: “I declare that, pursuant to Article 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), I withdraw from the contract of sale of the following goods:”
indication the goods to be returned by providing: the name of the goods, the quantity purchased, the date the goods were purchased, the date the goods were received
the Buyer’s personal data
indication of the bank account number to which the refund is to be made
A copy of the electronically sent message must be included in the shipment.

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